Last updated: October 21, 2026
These terms apply to every sale of products, software and services by Labeo Technologies Inc., whether ordered from a quote, a purchase order or the online store.
1. Scope and Definitions
1.1. In these terms, LabeoTech means Labeo Technologies Inc., 580-3333 Ch Queen-Mary, Montreal (Quebec) H3V 1A2, Canada. Customer means the person or institution that places an order. Products means the equipment, accessories, software and services sold by LabeoTech.
1.2. These terms apply to every quote, order confirmation and invoice issued by LabeoTech. Terms printed on the Customer's purchase order or other documents do not apply unless LabeoTech accepts them in writing.
1.3. If a quote or invoice states a condition that differs from these terms (for example payment, shipping or warranty), the quote or invoice prevails for that order.
1.4. LabeoTech may update these terms. The version published on labeotech.com on the date of the order applies to that order.
2. Quotes and Orders
2.1. A quote is valid for the period stated on it. LabeoTech may correct obvious errors in a quote, an order confirmation or an invoice.
2.2. An order becomes binding when LabeoTech confirms it in writing (by email or order confirmation) or ships the Products.
2.3. Delivery times in quotes are estimates. LabeoTech will inform the Customer of any significant delay. A delay does not allow the Customer to claim damages.
2.4. LabeoTech may make changes to the design or components of a Product, as long as the changes do not reduce its function or performance.
3. Prices and Taxes
3.1. Prices and currency are as stated on the quote or invoice.
3.2. Prices do not include sales taxes, customs duties, import fees, bank fees or shipping, unless the quote or invoice states otherwise. These costs are paid by the Customer.
4. Payment
4.1. Payment terms and accepted payment methods are as stated on the quote or invoice.
4.2. LabeoTech may charge interest on overdue amounts at 1.5% per month (18% per year), and may suspend shipments, support or warranty service until overdue amounts are paid.
4.3. The Products remain the property of LabeoTech until they are paid in full.
5. Shipping, Delivery and Risk
5.1. Shipping terms, including the Incoterm, carrier and shipping costs, are as stated on the quote or invoice.
5.2. Risk of loss or damage passes to the Customer as defined by the Incoterm on the quote or invoice.
5.3. The Customer is responsible for import permits, customs clearance and any duties and taxes in the country of delivery, unless the quote or invoice states otherwise.
6. Inspection on Delivery
6.1. The Customer must inspect the shipment when it arrives. Visible damage must be noted with the carrier at delivery.
6.2. Missing items, damage or Products that do not match the order must be reported to LabeoTech in writing within ten (10) working days of delivery, with photos when possible. After that period, the shipment is considered accepted, without affecting the warranty in section 8.
7. Cancellations and Returns
7.1. Unless otherwise stated in the quote or invoice, standard Products can be cancelled before shipment, and non-defective Products cannot be returned.
7.2. Custom or modified Products cannot be cancelled once work has started, and cannot be returned.
7.3. Defective Products are handled under the warranty in section 8.
8. Warranty
8.1. Unless otherwise noted in the quote or invoice, LabeoTech offers a one (1) year warranty, including parts and labor, against defects in material and workmanship, when the Product is used according to its user manual. The warranty period starts on the date the Product is delivered to the end user.
8.2. LabeoTech will repair or replace a defective Product during the warranty period. A Return Merchandise Authorization (RMA) number must be obtained before returning a Product. When requesting it, the Customer provides the serial number of the system and a short description of the problem.
8.3. Shipping costs to LabeoTech must be prepaid by the sender. LabeoTech pays the cost of shipping the repaired or replaced Product back to the Customer.
8.4. Before returning a Product, the Customer must clean and decontaminate all parts that were in contact with animals, biological fluids or hazardous substances. LabeoTech may refuse a Product that has not been cleaned.
8.5. This warranty does not cover (a) damage, deterioration or malfunction resulting from accidents, misuse, abuse, natural disasters, or failure to follow the instructions in the user manual; (b) Products that have been altered or that contain unauthorized replacement parts; (c) normal wear and tear and consumables; (d) damage attributable to inadequate electrical power, power line surges or related electrical abnormalities. Opening the electronics without LabeoTech's authorization voids the warranty.
8.6. This warranty covers only the original owner and is not transferable. Repaired or replaced Products are covered for the rest of the original warranty period.
8.7. Except as expressly stated in these terms or in the user manual, LabeoTech makes no other warranty, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.
9. Software
9.1. Software provided with a Product, including firmware, is licensed, not sold. Its use is governed by the End User License Agreement (EULA) provided with the software. If no EULA is provided, the Customer receives a non-exclusive, non-transferable license to use the software with the Product, for internal research only.
9.2. Software updates may be offered at LabeoTech's discretion. LabeoTech does not guarantee that the software will run without interruption or errors, or on computers and operating systems other than those stated in the user manual.
10. Limitation of Liability
10.1. LabeoTech's total liability for any claim related to an order is limited to the price paid by the Customer for the Products in question.
10.2. In no event shall LabeoTech be liable for indirect, incidental, special or consequential damages, including lost profits, lost data, lost research results, loss of animals or costs of repeating experiments, even if LabeoTech was informed of the possibility of such damages.
10.3. These limits do not apply where the law does not allow them, including the Quebec Consumer Protection Act for Customers who are consumers.
11. Intended Use
11.1. The Products are intended for laboratory research use only. They are designed for non-human use and are not medical devices. They are not authorized for use in human applications or for clinical diagnosis.
11.2. The Customer is responsible for the welfare of the animals, for complying with the approved animal care protocol and applicable regulations, and for obtaining any permits needed to import and use the Products.
12. Intellectual Property
12.1. LabeoTech keeps all intellectual property rights in the Products, software, designs, drawings and documentation. Buying a Product does not transfer these rights.
12.2. The Customer may not copy, reverse engineer or reproduce the Products or software, except as allowed by law.
12.3. Data and research results produced by the Customer with the Products belong to the Customer.
13. Force Majeure
13.1. Neither party is liable for delays or failures caused by events beyond its reasonable control, such as natural disasters, epidemics, war, strikes, government actions, supplier shortages or carrier delays. Deadlines are extended by the duration of the event.
13.2. If the event lasts more than three (3) months, either party may cancel the affected order by written notice. LabeoTech refunds any amounts paid for Products not delivered.
14. Governing Law and Disputes
14.1. These terms are governed by the laws of the Province of Quebec and the applicable federal laws of Canada. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
14.2. The parties will first try to settle any dispute through good faith discussion, then through mediation.
14.3. A dispute that is not settled within sixty (60) days of the start of mediation is submitted to the courts of the judicial district of Montreal, Quebec. For Customers who are consumers, the Quebec Consumer Protection Act and the Code of Civil Procedure apply.
15. General Provisions and Contact
15.1. The Customer may not transfer its rights or obligations without LabeoTech's written consent.
15.2. If a provision of these terms is found invalid, the other provisions remain in effect. LabeoTech's failure to enforce a provision is not a waiver of that provision.
15.3. The parties have requested that these terms be drawn up in English. Les parties ont exigé que ces conditions soient rédigées en anglais.
15.4. Questions about these terms, orders or returns: Labeo Technologies Inc., 580-3333 Ch Queen-Mary, Montreal (Quebec) H3V 1A2, Canada, [email protected], +1 438-448-8840.